Privacy Policy

Effective Date: [April, 2025]

Telehealth Carolina ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and protected health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (www.telehealth-carolina.com) and use our services.

1. Information We Collect

We collect information in several ways:

a. Information You Provide

Name, email address, phone number, organization details via forms
Communications with us via email, phone, or contact forms

b. Automatically Collected Information

IP address, browser type, pages visited, device information
Cookies and similar technologies for site functionality and analytics

c. Protected Health Information (PHI)

When applicable, we may collect PHI in compliance with HIPAA regulations. We ensure appropriate safeguards are in place.

2. How We Use Your Information

We may use your information to:

Respond to inquiries and provide services
Improve our website, products, and services
Send updates, promotional materials, or relevant communications (you may opt-out)
Ensure HIPAA, FDA, NC Medicaid, and other regulatory compliance
Process partnership applications and client onboarding

3. Sharing of Information

We do not sell your information. We may share your information with:

Authorized service providers assisting with our operations
Regulatory or law enforcement agencies when required by law
Partners involved in delivering requested services (under HIPAA-compliant agreements)

4. Cookies and Tracking

We use cookies to enhance user experience and gather analytics. You can manage your cookie preferences through your browser settings.

5. Data Protection

We implement appropriate physical, technical, and administrative safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Our systems adhere to HIPAA security requirements.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction, amendment, or deletion of your information
Opt-out of receiving marketing communications
File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us at solutions@telehealth-carolina.com

7. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

8. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users by revising the "Effective Date" at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Telehealth Carolina
11230 Warfield Avenue, Huntersville, NC 28078
Email: solutions@telehealthcarolina.com
Phone: (704) 954-4663

HIPAA Notice: Telehealth Carolina complies with all applicable HIPAA regulations and implements strict safeguards for any collected Protected Health Information (PHI).